Terms and Conditions
Last updated
1. About These Terms
These terms and conditions govern your use of the Queens Of Cleans website (queensofcleans.com.au) and the cleaning services we provide. By using our website or engaging our services, you agree to these terms.
Queens Of Cleans operates from 11 Hughes Ave, Castle Hill, NSW 2154. Contact us on 0433 496 689 or queensofcleans6@gmail.com.
2. Services
Queens Of Cleans provides residential and commercial cleaning services across Sydney, including the Hills District, Hornsby, Blacktown, and Parramatta areas. Services include regular cleaning, end of lease cleaning, move-in cleaning, office cleaning, and ironing.
All services are subject to availability. We reserve the right to decline or discontinue a service at our discretion.
3. Quotes and Pricing
Quotes are provided based on the information you supply. Final pricing may vary if the actual scope of work differs from what was described. Our current standard rate is $55 per hour.
We will communicate any price changes before commencing work. Prices are quoted in Australian dollars and include GST where applicable.
4. Bookings and Cancellations
Bookings can be made through our website, by phone, or via our online scheduling system (ZenMaid). A confirmed booking constitutes an agreement for us to perform the specified cleaning services.
If you need to cancel or reschedule, please provide at least 24 hours notice. Cancellations with less than 24 hours notice may incur a cancellation fee.
5. Access and Preparation
You agree to provide safe and reasonable access to the premises at the agreed time. If our team cannot access the premises at the scheduled time, a lock-out fee may apply.
Please secure valuables, pets, and any fragile or irreplaceable items before our arrival. While we take great care, we recommend removing items of exceptional value from work areas.
6. Payment
Payment is due upon completion of services unless otherwise agreed. We accept payment by bank transfer, credit card, or other methods as communicated at the time of booking.
Overdue accounts may incur late payment fees and may be referred for collection.
7. Satisfaction and Complaints
We strive for complete customer satisfaction. If you are not satisfied with any aspect of our service, please contact us within 24 hours of the service and we will arrange to rectify the issue at no additional cost.
8. Liability
Queens Of Cleans holds public liability insurance. We will take reasonable care when performing our services. However, our liability for any damage is limited to the cost of repair or replacement of the damaged item, up to the value of the service provided.
We are not liable for:
- Pre-existing damage or wear and tear
- Damage caused by faulty or fragile fittings, fixtures, or surfaces
- Loss or damage to items not disclosed or secured prior to cleaning
- Results affected by the condition of surfaces or materials beyond normal cleaning
9. Keys and Security
If you provide keys or access codes, we will store them securely and use them only for the purpose of providing our services. Keys will be returned upon termination of the service agreement.
10. Privacy
We collect and handle your personal information in accordance with our Privacy Policy and the Australian Privacy Act 1988.
11. Website Use
The content on this website is for general information purposes. While we make every effort to keep information accurate, we do not guarantee that it is complete, current, or error-free.
You may not reproduce, distribute, or use any content from this website without our written permission.
12. Changes to These Terms
We may update these terms from time to time. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.
13. Governing Law
These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the jurisdiction of the courts of New South Wales.
Effective date: 22 September 2026