Privacy Policy
Last updated
Who We Are
Queens Of Cleans (ABN to be confirmed) operates the website queensofcleans.com.au. Our registered address is 11 Hughes Ave, Castle Hill, NSW 2154. You can contact us by phone on 0433 496 689 or by email at queensofcleans6@gmail.com.
What Information We Collect
We collect information you provide directly when you:
- Submit a quote request form (name, email, phone number, address or postcode, and cleaning requirements)
- Book a cleaning service through our ZenMaid scheduling system
- Contact us by phone or email
We also automatically collect certain technical data when you visit our website, including your IP address, browser type, pages visited, and referring URL. This data is collected through Google Tag Manager and Google Analytics.
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide quotes
- Schedule and deliver cleaning services
- Communicate with you about your bookings
- Improve our website and services
- Comply with legal obligations
We do not use your information for purposes other than those outlined above without your consent.
Third-Party Services
Our website uses the following third-party services that may collect data:
- Google Tag Manager and Google Analytics — to understand how visitors use our website. Google’s privacy policy is available at policies.google.com/privacy.
- ZenMaid — for online booking and scheduling. ZenMaid’s privacy policy is available at zenmaid.com/privacy-policy.
- Trust.Reviews — to display verified customer reviews on our website.
How We Store and Protect Your Information
Your personal information is stored securely on our hosting provider’s servers (SiteGround) located in Sydney, Australia. We take reasonable steps to protect your information from unauthorised access, modification, or disclosure. However, no method of transmission or storage is completely secure.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Our service providers (hosting, scheduling, and analytics) as described above
- Law enforcement or government agencies if required by law
Cookies
Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect some features of our website.
Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Withdraw consent for marketing communications
To exercise any of these rights, contact us at queensofcleans6@gmail.com or call 0433 496 689.
Children’s Privacy
Our services are not directed at children under 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.
Effective date: 22 September 2026